This section has been one of the most useful for me. I use contact but, had not been using it fully. This section has allowed me to gain tools that I can use to better manage my many customers and networking folks. I agree with Stephanie's post that the "note" section can also be a huge support as you record pertinent data that can assist in building bridges and supporting relationships with both new and established clientele.
With this new information, I am currently looking through my contact database, adding info, deleting outdated info, and reorganizing this pool of info. I feel certain that it will become a more usable tool in this new light.