I did find this weeks modules much more interesting and useful. My favorite module was "Managing Contact Information" because I find myself getting lost in all of the daily operations and tasks that I need to complete. I am certainly going to use this information to help organize my schedule. I found it easy to use. I enjoyed the activity in which you record important infomation about the customer during a phone call. I also liked the idea that you could set reminders of tasks such as calling a customer back.
As a dental hygienist in private practice, I found it valuable to record certain facts about each patient in their patient file such as "just had grandchild" or "daughter just left for college" so that I could follow up with that patient at their next visit. It would always impress the patient that I actually remembered that simple fact about them and it helped build rapport. I could use this information to show my students how to keep up with each patient. It is a much better way to stay organized.