Reflections on Managing Contact Information by Stephanie Phillips

I did find this weeks modules much more interesting and useful. My favorite module was "Managing Contact Information" because I find myself getting lost in all of the daily operations and tasks that I need to complete. I am certainly going to use this information to help organize my schedule. I found it easy to use. I enjoyed the activity in which you record important infomation about the customer during a phone call. I also liked the idea that you could set reminders of tasks such as calling a customer back.
As a dental hygienist in private practice, I found it valuable to record certain facts about each patient in their patient file such as "just had grandchild" or "daughter just left for college" so that I could follow up with that patient at their next visit. It would always impress the patient that I actually remembered that simple fact about them and it helped build rapport. I could use this information to show my students how to keep up with each patient. It is a much better way to stay organized.

Week 4: Operations Discussion

Week 4: Operations (9/27-10/3)

__ Complete at least one mini-course from the HP LIFE E-Learn Operations section (Maximizing capacity, Managing contact information, Customer relationship management (CRM), Hiring staff, Inventory management, and/or IT for business skills)

__ Write your weekly reflection on your topic from the Operations section focusing on application to your “pitch”

__ Participate in weekly discussion – Asynchronous Discussion – Blogger

Discussion Prompt:

After reading through the Operations module, discuss what you have learned from this training. Using the comments feature, share your thoughts about how the concepts of this module can impact students in their workplace. How can you integrate the of this module into a lesson? Explore your classmates’ ideas and join an online conversation. In your responses to your classmates (at least 2), compare and contrast your views. Then, discuss your thoughts. Do you and your classmates share similar ideas and concerns?